Facility Source (FS) API has a host of different features, but the cornerstone of our platform is a work order.
Think of a work order (WO) as a task issue. A WO details what happened and what should be done; it has a due date, assignee, and much more.
When subscribers need services like AC repair, plumbing etc, they create WO's that are assigned to certain providers. These providers solve the problem and “close” the WO.
To Get a WO, you need to pass some required information about the problem that occurred. In real life, you collect all these values using our API, but for a quick start we are providing you with the ready data.
| Parameter | Value |
|---|---|
| WorkorderId | integer |
| Parameter | Value |
|---|---|
| Id | integer |
| WorkOrderNumber | string |
| Type | string |
| WorkType | string |
| Status | string |
| StatusCode | string |
| Description | string |
| Priority | string |
| DateReported | date |
| DateModified | date |
| TargetDate | date |
| ScheduledStartDateTime | date |
| ScheduledCompleteDateTime | date |
| ActualStartDateTime | date |
| ActualCompleteDateTime | date |
| LatestInteractiveVoiceResponseIn | date |
| LatestInteractiveVoiceResponseOut | date |
| GLCode | string |
| RequestingContact | string |
| AlternateContact | string |
| RequestTypeId | integer |
| RequestType | string |
| DepartmentId | integer |
| Department | string |
| TradeId | integer |
| RequestCodeId | integer |
| RequestCode | string |
| ServiceLocationName | string |
| DNE | decimal number |
| WorkTypeGLCode | string |
| RequestGLCode | string |
| DispatchMatrixGLCode | string |
| AlternateWorkOrderNumber | string |
| IsETAMissed | boolean |
| MissedETAMessage | string |
| IsEmergency | boolean |
| IsVendorOnSite | boolean |
| HasAttachments | boolean |
| TargetCompleteDate | date |
| IsSnow | boolean |
| ProjectNumber | string |
| ProjectOther | string |
| CurrencyCode | string |